Privacy Policy

1. Introduction

HomeTrust LLC ("Hometrust Windows," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at hometrustwindows.com, contact us by phone, email or text message, or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number (including mobile number), and mailing or project address.
• Service details: information related to your inquiries, estimate and service requests, appointments, and project details.
• Payment information: billing and payment details necessary to process transactions.
• Technical information: IP address, browser type, device information, and browsing behavior on our website.

3. How We Use Your Information

We use your personal information to:

• Provide and manage our services, including consultations, estimates, installations, and customer support.
• Process payments and fulfill contractual obligations.
• Communicate with you about your projects, appointments, and updates, including by phone, email, and text message where you have agreed to receive them.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our terms and policies.

4. Text Messaging (SMS)

If you provide your mobile number and agree to receive text messages from HomeTrust LLC (for example, by checking a consent box in the chat window on our Text us page or on a website form, or by texting us first), we may send you text messages. Customer care messages relate to your inquiry and project and may include:

• Appointment confirmations and reminders for estimates, measurements, and installations.
• Replies to your questions and inquiries.
• Project updates, such as scheduling changes and installation notices.

Promotional messages, such as occasional seasonal offers and new product announcements, are sent only if you separately check the promotional consent box. Customer care consent and promotional consent are collected with separate, unchecked checkboxes, and you can agree to either, both or neither.

Message frequency varies based on your inquiry and project. Message and data rates may apply according to your mobile carrier's plan. Consent to receive text messages is not a condition of purchase.

Opting out: you can opt out at any time by replying STOP to any message. After you reply STOP, we will send one message confirming that you have been unsubscribed, and you will not receive further text messages unless you opt in again. Help: reply HELP to any message for assistance, or contact us at (215) 341-3331 or hometrustwindows@gmail.com.

Your mobile information is not shared or sold. We do not share or sell mobile phone numbers or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. The sharing described in Section 5 below excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties, except service providers (such as our messaging platform) that deliver messages on our behalf, or where required by law.

Mobile carriers are not liable for delayed or undelivered messages.

5. Sharing Your Information

We may share your information with:

• Service providers: third-party vendors who help us deliver our services, such as payment processors, financing partners you choose to apply with, customer communication and scheduling tools, and installation partners. They may use your information only to provide services to us.
• Legal requirements: when required by law or to protect our rights and safety.

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Your Choices and Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your personal information, subject to legal and contractual obligations.
• Opt out of receiving promotional communications, and opt out of text messages at any time by replying STOP.

To exercise these rights, please contact us at hometrustwindows@gmail.com or (215) 341-3331.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

HomeTrust LLC
Registered address: 402 Andover Rd, Fairless Hills, PA 19030
Office: 51 Buck Rd, Huntingdon Valley, PA 19006
Phone: (215) 341-3331
Email: hometrustwindows@gmail.com